Terms and Conditions

GENERAL CONDITIONS OF SALE
GENERAL INFORMATION

 

The ownership of this website, kuanttum.com, (hereinafter Website) is held by: PANDECX B2BUSINESS SL, provided with NIF: B88273099 and registered in: Mercantile Registry of Valencia; and whose registration data are volume: 10707 books: 7988 folio: 57 and whose contact information is:

 

Contact email: ventas@kuanttum.com

 

This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (kuanttum.com) and the purchase or acquisition of products and/or services therein (hereinafter, Terms).

 

For the purposes of these Conditions, it is understood that the activity that KUANTTUM develops through the Website includes:

 

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In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy policy and KUANTTUM data protection. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all those as mentioned earlier, so if they do not agree with everything you should not use this Website.

 

Likewise, it is reported that these conditions could be modified. The User is responsible for consulting them each time he accesses, browses, and/or uses the Website since those in force when purchasing products and/or services are requested will be applicable.

 

For all the User’s User’s questions in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

 

THE USER

 

Access, navigation and use of the Website confer the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which they are accepted, from the start of browsing the Website, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

 

The User assumes his responsibility for the correct use of the Website. This responsibility will extend to:

 

Make use of this Website only to make inquiries and legally valid purchases or acquisitions.

 

Do not make any false or fraudulent purchases. If a purchase of this nature could reasonably be considered to have been made, it could be cancelled, and the relevant authorities informed.

 

Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).

 

The User declares to be over 18 years of age and has the legal capacity to enter into contracts through this Website.

 

The Website is aimed mainly at Users residing in Spain. KUANTTUM does not ensure that the Website complies with the laws of other countries, either totally or partially. KUANTTUM declines any responsibility that may arise from said access, nor does it ensure shipments or services outside of Spain.

 

The User may formalize, at their choice, with KUANTTUM the contract for the sale of the desired products and/or services in any of the languages ​​in which these Conditions are available on this Website.

 

PURCHASE OR ACQUISITION PROCESS

 

Duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of kuanttum.com, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on «GO TO CHECKOUT »

 

Likewise, the User must fill in and/or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase details can be modified.

 

Next, the User will receive an email confirming that KUANTTUM has received their order or request for purchase and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where applicable, this information could also be made available to the User through their personal connection space to the Website.

 

Once the purchase procedure has concluded, the User consents that the Website generates an electronic invoice that will be sent to the User via email, issued 48 to 96 business hours after the purchase is completed. In addition, and where appropriate, through your personal connection space to the Website.

 

The User acknowledges being up-to-date, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, its image on its page of the Website, indicating, by way of example, but not exhaustive, and according to each case: type of product, model, alternative model, belt length, belt width, technology, material, colour or quality, the mode in which what will be carried out and/or cost of the services; and acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

 

The communications, purchase orders, and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of KUANTTUM to constitute a means of proof of the transactions, in any case, respecting reasonable conditions of security and the laws and regulations in force that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and the Council, of April 27, 2016, regarding the protection of natural persons in Regarding the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, and the rights that assist the Users in accordance with the privacy policy of this Website.

 

AVAILABILITY

 

All purchase orders received by KUANTTUM through the Website are subject to the availability of the products and/or to the fact that no circumstance or force majeure (clause nine of these Conditions) affects the supply thereof and/or the provision of the services. If there are difficulties in the collection of products or there are no products in stock, KUANTTUM undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of service becomes unfeasible.

 

PRICES AND PAYMENT

 

The prices displayed on the Website are final, in Euros (€) and include taxes (VAT 21%), unless a different matter is indicated and applied by legal requirement, especially in relation to VAT.

 

However, and unless otherwise indicated, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due to the time of managing the shipping procedure by the User, and where he will consult the available shipping methods and costs and will freely choose the one that suits him best.

 

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

 

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

 

The accepted means of payment will be Credit cards, pay with PayPal and payment with a bank transfer.

 

KUANTTUM uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses the Mollie payment gateway, which offers an easy-to-use, secure online payment platform with no hidden fees.

 

Credit cards will be subject to checks and authorizations by the issuing bank; if the said entity does not authorize payment, KUANTTUM will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

 

Once KUANTTUM receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure sufficient funds to complete the transaction. The charge on the card will be made when the confirmation of shipment and/or confirmation of the service provided in the form and, where appropriate, the established place is sent to the User.

 

If the means of payment is Paypal, the charge will be made when KUANTTUM sends a confirmation of the purchase order or acquisition of products and/or services to the User.

 

In any case, by clicking on "PASS-THROUGH CASH", the User confirms that the payment method used is his.

 

The purchase or acquisition orders in which the User selects bank transfers as a means of payment will be reserved for five calendar days from the order confirmation to allow enough time for the bank transfer to be taken into account by the system. of payments used by KUANTTUM for the Website. When the system receives the transfer, the order will be prepared and managed for shipping.

 

Through this payment method, the User must ensure that he correctly enters the exact amount of the purchase order account number and the transfer reference. In the event of an error, KUANTTUM will not be able to validate the order, which will be cancelled.



 

DELIVERY

 

In the cases in which it is appropriate to make the physical delivery of the contracted goods, the deliveries will be made in the following territory: Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla), the European Union, Rest of Europe.

 

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the Website according to The shipping method selected by the User and, in any case, within a maximum period of 48 to 72 hours for orders with availability in the Valencia warehouse and for wholesale orders sent from our factory in China within 14 business days, counting from receipt of payment.

 

The customer will receive a tracking number on all their orders from the moment of purchase, without exception.

 

If,and/or for any reason, attributable to it, KUANTTUM could not meet the delivery date, it will contact the User to inform him of this circumstance and, he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on business days.

 

If it is impossible to deliver the order due to the User's absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to get it delivered again.

 

If the User is not going to be deliveredtime slot, they must contact KUANTTUM to arrange delivery on another day.

 

Suppose 14 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to KUANTTUM. Then, without any undue delay and, in any case, within a maximum period of 14 business days from the date, the contract is considered terminated. In that case, KUANTTUM will understand that the User wishes to withdraw from the contract and it will be considered resolved. As a consequence of the termination of the agreement, all payments received from the User will be returned, except the additional costs resulting from the User's own choice of a delivery method other than the less expensive mode of ordinary delivery offered by the User Website.

 

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.

 

For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires the material possession of the products, which will be accredited through the signature of the receipt of the order at the agreed delivery address.

 

The User will bear the risks that may arise from the products the moment of delivery. The User acquires ownership of the products when KUANTTUM receives full payment of all amounts due concerning the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place after the full receipt of the amount to be paid by KUANTTUM.

 

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and provision will be understood to be located in the territory of application of Spanish VAT if The delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. Therefore, the applicable VAT rate will be the one legally in force at all times, depending on the specific article in question.

 

In this same sense, and accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006, on the common VAT system, purchase orders will be located, for delivery and/or provision, in that Member State of the European Union in which the address that appears in the purchase order is located and, therefore, the applicable VAT will be the one in force in that Member State.

 

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Law 37/1992 and Directive 2006/112, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations in each of these territories. However, the User must take into account that in these territories, there could be situations in which taxes and customs duties are applied and accrued at the destination, in accordance with current regulations, and that these could be on their part.

 

For the rest of the locations, different from the previous ones, where the purchase orders will be located, for their delivery and/or provision, the current regulations will be applied at all times; The User must take into account that this could generate the application and accrual of taxes and customs duties at destination, in accordance with current regulations at the destination, and that these could be on their part. For more information, the User must go to the customs office at the destination.

 

All shipments have insurance against theft, free with your order.

 

TECHNICAL MEANS TO CORRECT ERRORS

 

On the Website, and, where appropriate, through those authorized to contact customer service and/or using the contact information provided in the first clause (General information). The User is made aware that if they detect that an error has occurred when entering the data necessary to process their purchase request on the Website, they may modify them by contacting KUANTTUM through the contact spaces provided. Likewise, the User could also correct this information in their personal connection space to the Website.

 

In any case, the User, before clicking on "GO TO THE BOX", has access to space, cart, or basket where their purchase requests are noted and can make modifications.

 

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.

 

RETURNS

 

In the cases in which the User acquires products on or through the Owner's Website, they are assisted by a series of rights, as listed and described below:

 

Right of Withdrawal

 

As a consumer and user, the User makes a purchase on the Website and, therefore, has the right to withdraw from the said purchase within a period of 14 calendar days without the need for justification.

 

This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired the material possession of the goods received on the KUANTTUM Website or in the event that the goods that make up his order are delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of being of a service contract, 14 calendar days from the day of the contract.

 

To exercise this right of withdrawal, the User must notify KUANTTUM of his decision. You can do so, where appropriate, through the contact spaces provided on the Website or through:

 

Email: ventas@kuanttum.com

 

Regardless of the means they choose to communicate their decision, and the User must clearly and unequivocally express that they intend to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that KUANTTUM makes available as a part attached to these Conditions; however, its use is not mandatory.

 

To meet the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

 

In case of withdrawal, KUANTTUM will reimburse the User for all payments received, including shipping costs (except for the additional expenses chosen by the User for a shipping method other than the less expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which KUANTTUM is informed of the User's decision to withdraw.

 

KUANTTUM will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. Therefore, this refund will not generate any additional cost to the User. However, KUANTTUM could withhold said refund until the products or items of the purchase have been received or until the User presents proof of their return, depending on which condition is met first.

 

The User needs to ask for the up to the date return address by email.

 

And you must do so without undue delay and, in any case, no later than 14 calendar days from the date KUANTTUM was informed of the withdrawal decision.

 

The User acknowledges knowing that they must bear the direct cost of return (transport, delivery) of the goods if any were incurred. In addition, it will be responsible for the decrease in value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

 

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of personalized products.

 

In this same sense, the provision of a service that the User could contract on this Website is governed since this same Law establishes that the Right of withdrawal will not assist Users when the service provision has been fully executed or when it has begun. With the express consent of the consumer and user and acknowledgement that they are aware that, once KUANTTUM has fully executed the contract, they will have lost their right of withdrawal.

 

In any case, no refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

 

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice.

 

Return of defective products or shipping errors

 

These are all those cases in which the User considers that the product does not conform to what is stipulated in the contract or purchase order at the time of delivery. Therefore, they should contact KUANTTUM immediately. And let you know the existing disagreement (defect/error) by the same means or by using the contact information provided in the previous section (Right of Withdrawal).

 

The User will then be informed about how to proceed with the return of the products. Once returned, the User will be examined, and the User will be informed, within a reasonable period of time, of the refund or, where appropriate, the replacement of the same...

 

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

 

The amount paid for those returned products due to a defect, when it exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

 

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be respected.

 

Guarantee

 

The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product, KUANTTUM responding, therefore, for the lack of conformity of the same that manifests itself within two years from the delivery of the product.

 

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by KUANTTUM and possess the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily destined, and present the usual quality and performance of a product of the same kind and that are fundamentally expected from it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipping. However, some of the products that are marketed on the Website could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and that, therefore, will form part of the individual appearance of the product, and they will not be a defect.

 

On the other hand, it could be the case that the User acquires a product from a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, they also can contact the brand or manufacturer responsible for the development to find out how to exercise their legal guarantee right directly against them during the two years following the delivery of said products. For this, the User must have kept all the information concerning the guarantee of the products.

 

DISCLAIMER OF LIABILITY

 

Unless otherwise provided by law, KUANTTUM will not accept any responsibility for the following losses, regardless of their origin:

 

any losses that were not attributable to any breach on your part;

 

business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or from

 

Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

 

Likewise, KUANTTUM also limits its liability in the following cases:

 

KUANTTUM applies all measures concerning to provide an accurate display of the product on the Website; however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen or problems of the browser that is used or others of this nature.

 

KUANTTUM will act with the utmost diligence in order to make it available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for causes such as strikes, road retentions, and any other specific to the sector, resulting in delays, losses, or theft of the product.

 

Due to fortuitous or other causes, technical failures prevent the regular operation of the service through the Internet. Likewise, lack of availability of the Website for maintenance or other reasons prevents the availability of the service. KUANTTUM uses all the means at its disposal to carry out the purchase, payment, and shipping/delivery of the products; however, it disclaims responsibility for causes that are not attributable to it, unforeseeable circumstances or force majeure.

 

KUANTTUM will not be responsible for the misuse and/or wear of the products that the User has used same time; KUANTTUM will not be liable for an erroneous return made by the User. It is the User's responsibility to return the correct product.

 

In general, KUANTTUM will not be responsible for any breach or delay in the fulfilment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and This may include, by way of example, but not exhaustive:

 

Strikes, lockouts or other industrial action.

 

Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.

 

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

 

Impossibility of using trains, boats, aeroplanes, motor transport or other means of transportation, public or private.

 

Inability to use public or private telecommunication systems.

 

Acts, decrees, legislation, regulations or restrictions of any government or public authority.



 

In this way, the obligations will be suspended during the period in which the force majeure continues, and KUANTTUM will have an extension in the term to fulfil them for a period of time equal to the duration of the force majeure clause. Furthermore, KUANTTUM will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.

 

WRITTEN COMMUNICATIONS AND NOTIFICATIONS

 

Using this Website, the User accepts that most of the communications with KUANTTUM are electronic (email or notices published on the Website).

 

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that KUANTTUM sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

 

The User can send notifications and/or communicate with KUANTTUM through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.

 

Likewise, unless otherwise stipulated, KUANTTUM may contact and/or notify the User by email or at the postal address provided.


 

No waiver by KUANTTUM of a specific right or legal action or the lack of requirement by KUANTTUM of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will to the User of the fulfilment of their obligations.

 

No resignation by KUANTTUM to any of these Conditions or the rights or actions derived from a contract will take effect unless it is expressly established that it is resignation and formalized and communicated to the User in writing.

 

NULLITY

 

Suppose any of these Conditions were declared null and void by a final resolution issued by a competent authority. In that case, the rest of the clauses would remain in force without being affected by said declaration of nullity.

 

ENTIRE AGREEMENT

 

These Conditions and any document to which express reference is made in these constitute the entire agreement existing between the User and KUANTTUM in relation to the object of sale and replace any other previous pact, agreement, or promise agreed verbally or in writing by the same parts.

 

The User and KUANTTUM acknowledge having consented to the conclusion of a contract without relying on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

 

DATA PROTECTION

 

The information or personal data that the User provides to KUANTTUM in the course of a transaction on the Website will be treated in accordance with the provisions of the Privacy or data protection Policy (contained, where appropriate, in the Legal warning). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided are true.

 

APPLICABLE LAW AND JURISDICTION

 

Access, navigation and/or use of this Website and product purchase contracts through it will be governed by Spanish legislation.

 

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between KUANTTUM and the User, will be submitted to the non-exclusive jurisdiction of Spanish courts and tribunals.

 

COMPLAINTS AND CLAIMS

 

The User can send KUANTTUM their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).

 

In addition, KUANTTUM has official complaint forms available to consumers and users, which they can request from KUANTTUM at any time, using the contact information provided at the beginning of these Conditions (General Information).

 

Likewise, suppose a dispute arises from the conclusion of this purchase contract between KUANTTUM and the User. In that case. In that case, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.

 

Last modified: October 15, 2019

 

Information related to online dispute resolution of Art. 14, para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission offers consumers the opportunity to resolve disputes online in accordance with Art. 14, para. 1 of the ODR on one of its platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a website where consumers can try to reach agreements without going to trial related to disputes that arise in online purchases and service contracts.